Service Category
Vendor-independent scanning
Program-managed delivery

Accelerating Innovation — Fuel a Culture of Continuous Breakthroughs

Innovation stalls in rigid organizations, leading to missed market opportunities and outdated processes. We ignite innovation that scales and sustains—through teams, labs, centers of excellence, and AI platforms aligned to your strategy.

  • Rapid prototyping + agile adoption tied to strategy

  • Labs + workplaces designed for creativity and flow

  • Centers of Excellence + AI platforms that sustain change

  • Independent vendor scan (e.g., Miro for labs) + partner oversight

Program manager in the Power of Three: we coordinate innovation tools vendors and setup partners for long-term sustainability.

What we deliver

Innovation infrastructure that scales

We design the environment, teams, and governance needed to turn ideas into shipped value—fast—without creating tool sprawl or fragile pilots.

Innovative teams

Build and lead cross-functional innovation squads with clear roles, rituals, and decision rights—so ideas don’t die in committees.

Labs & workplaces

Design innovation labs (physical and digital) and collaboration spaces that enable discovery, prototyping, and stakeholder alignment.

CoE & AI platforms

Establish Centers of Excellence and AI enablement platforms with governance, reusable assets, and adoption pathways.

How it works

From strategy to shipped use cases

We align use cases to your strategy, rapidly prototype, and operationalize adoption—while independently scanning tools and managing partners end-to-end.

Program blueprint

  • Define innovation thesis, guardrails, and success metrics
  • Select high-leverage use cases aligned to business strategy
  • Stand up the operating model (cadence, governance, intake)
  • Build repeatable playbooks for prototyping → adoption
Strategy alignmentRapid prototypingAdoption at scale

Power of Three delivery

  • We oversee innovation tool vendors and implementation partners
  • Independent vendor scanning (e.g., Miro for labs) to avoid lock-in
  • Design for sustainability: ownership, training, and handover
  • Continuous improvement loops to keep momentum after launch
Vendor oversightPartner coordinationSustainability

Call to action

Launch an Innovation Acceleration Workshop

In one working session, we map your innovation barriers, prioritize use cases, and define a 30–90 day acceleration plan with clear owners, tools, and metrics.

What you’ll walk away with

  • Innovation operating model (cadence, governance, intake)
  • Prioritized use cases aligned to strategy
  • Tooling and lab/workplace recommendations (vendor-independent)
  • Execution roadmap with measurable outcomes
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CRM-Services
Accelerating Innovation

Service overview: Accelerating Innovation

Explore our Accelerating Innovation service areas and jump into the one you need. Each service is designed to break through slow decision cycles, endless planning, and fragile pilots — helping Swiss organizations ignite a culture of rapid experimentation, sustainable innovation, and continuous value delivery in an AI-driven world

Innovation
Experiments
Feedback Loops

The Innovative Organziation

Define a focused innovation thesis and operating model that connects strategy to execution — so every experiment serves a clear business purpose

Was wir tun

  • Journey Mapping (Ist- / Soll-Zustand) und Service Blueprinting
  • Voice-of-Customer-Signale und Modell zur Messung der Kundenerfahrung
  • Entscheidende Momente sowie Analyse von Reibungspunkten und Abbrüchen
  • Grundlagen für Personalisierung und Next-Best-Action
  • Innovation thesis development and opportunity prioritization
  • Program blueprint with success metrics and guardrails
  • Operating model design and governance framework
  • Use-case selection and portfolio management
  • Playbooks for end-to-end execution from idea to adoption

Typische Ergebnisse

  • Klare Journey-KPIs mit direktem Geschäftswert
  • Priorisiertes Verbesserungs-Backlog für CRM + Kanäle
  • Teams auf gemeinsame Kundenziele ausgerichtet
  • Verbesserte Konversionsraten, Kundenbindung und Zufriedenheitswerte
  • Aligned innovation portfolio with quantified business impact
  • Faster strategic decision-making and reduced initiative overload
  • Clear roadmap that stakeholders trust and support
  • Sustainable innovation engine instead of one-off projects
CRM
Omni-Channel
Orchestrierung

Rapid Prototyping

Move beyond PowerPoint and endless workshops — quickly build, test, and validate ideas to de-risk AI, digital, and innovation initiatives.

Was wir tun

  • Definition von Kanalrollen und Prinzipien für das Kundenerlebnis
  • Kanalübergreifende Orchestrierung und Übergabedesign
  • Abstimmung von Kundendaten und Einwilligungen über alle Touchpoints hinweg
  • Messrahmen für die Kanal-Performance
  • Rapid experimentation frameworks and assumption testing
  • Low-fidelity and high-fidelity prototype development
  • Success criteria definition and stakeholder validation workshops
  • Technical feasibility and business value assessments
  • Fast-track decision gates for go / no-go choices

Typische Ergebnisse

  • Weniger Kanal-Konflikte und Doppelarbeit
  • Höhere Lösungsquoten durch optimiertes Routing und Kontext
  • Konsistente Botschaften und Angebote entlang der gesamten Customer Journey
  • Kanalübergreifendes Reporting statt Datensilos
  • Validated ideas with proven business potential
  • Dramatically shortened time from concept to insight
  • Reduced risk and wasted investment on unviable initiatives
  • Strong stakeholder alignment and momentum for scaling
CRM
Prozess
Governance

Innovation Labs & Workplace

Create physical and digital environments purpose-built for creativity, collaboration, and rapid iteration — turning ideas into breakthroughs faster.

Was wir tun

  • Prozessdesign für Lead-to-Cash, Case-to-Resolution und Kundenbindung
  • Rollen, Übergaben, SLAs und Entscheidungsregeln
  • CRM-Governance-Modell (Backlog, Releases, Verantwortlichkeiten)
  • Operative Dashboards und Rhythmus für kontinuierliche Verbesserung
  • Innovation lab design (physical, virtual, and hybrid)
  • Collaboration space architecture and tooling recommendations
  • Workshop and sprint methodologies tailored to your culture
  • Integration with existing ecosystems and AI platforms
  • Vendor-independent scanning and setup support

Typische Ergebnisse

  • Kürzere Zykluszeiten und weniger manuelle Schritte
  • Höhere Datenqualität durch klare Standards und Kontrollen
  • Vorhersehbare CRM-Bereitstellung bei gesteuerter Nachfrage
  • Bessere Transparenz bei Leistung und Engpässen
  • Energized teams that deliver prototypes in days, not months
  • Enhanced cross-functional collaboration and knowledge sharing
  • Attractive, future-ready innovation workplaces
  • Higher engagement and idea flow across the organization
CRM
Wandel
Akzeptanz

Accelerating Innovation

Assemble and activate high-velocity cross-functional squads that combine business, technology, and design talent to deliver innovation at speed.

Was wir tun

  • Stakeholder-Abstimmung und Bewertung der Veränderungsauswirkungen
  • Kommunikationsplan und Aufbau eines Champion-Netzwerks
  • Rollenspezifische Schulungen, Playbooks und In-App-Anleitungsplan
  • Adoptions-KPIs und Verstärkungszyklen
  • Squad composition, role definition, and capability building
  • Agile rituals, decision rights, and ways of working
  • Innovation sprints and rapid delivery frameworks
  • Leadership coaching for innovation team leads
  • Performance measurement and continuous improvement

Typische Ergebnisse

  • Höhere aktive Nutzung und bessere Datenvollständigkeit
  • Geringerer Widerstand durch frühzeitige Einbindung
  • Schnellere Wertschöpfung nach dem Go-Live
  • Klare Verantwortlichkeiten für kontinuierliche Befähigung
  • Autonomous teams that deliver measurable results quickly
  • Stronger innovation culture and internal capability
  • Reduced dependency on external consultants over time
  • Higher employee engagement and retention in innovation roles
CRM
Wandel
Akzeptanz

Centers of Excellence & AI Enablement

Build lasting institutional capability through Centers of Excellence and governed AI enablement platforms that scale innovation without chaos

Unser Angebot

  • CoE design, governance model, and operating framework
  • Reusable asset libraries and knowledge management
  • AI platform enablement and adoption pathways
  • Capability development and community of practice programs
  • Sustainability planning and handover mechanisms

Typische Ergebnisse

  • Enterprise-wide innovation capability that outlasts individual projects
  • Reduced tool sprawl and duplicated efforts
  • Faster reuse of successful patterns and models
  • Measurable acceleration of AI and digital transformation
CRM
Wandel
Akzeptanz

Change Management & Anwenderakzeptanz

Turn technology and innovation initiatives into lasting organizational advantages by creating real behavior change and longterm momentum.

Unser Angebot

  • Adoption strategy and stakeholder alignment programs
  • Tailored enablement, training, and communication architectures
  • Measurement frameworks and reinforcement mechanisms
  • Independent program management (Power of Four approach)
  • Post-launch support and continuous improvement

Typische Ergebnisse

  • High sustained usage and adoption rates after launch
  • Faster realization of expected ROI and business value
  • Culture shift toward experimentation and continuous improvement
  • Innovation that sticks — not just another short-lived pilot
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